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We're here to help.
Questions about a product, an order, a hospitality project, or a dealer partnership — our team in Los Angeles is ready to talk.
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From the world's
finest patios
Hospitality installs, finish details, and lifestyle moments from properties across the Lava Heat network.
Before You Reach Out
You may find your answer here
Many of the most common questions are already answered in our support pages. Save yourself a step.
01.
Shipping & Returns
Lead times, tracking, freight delivery, return policy & restocking.
02.
Warranty & Care
Lifetime frame, 3-year parts & 1-year burner coverage, registration, and care guides.
03.
Parts & Accessories
Replacement parts, covers, wheel kits, and accessories by model.
04.
Dealer Program
Authorized dealer application, MAP policy, and wholesale onboarding.
Route 01
General Inquiry
Tell us how we can help. We typically reply within one business day.
"*" indicates required fields
Route 02
Contract & Hospitality
Tell us about your venue, layout, and outdoor space. Our hospitality team will be in touch.
"*" indicates required fields
Route 03
Dealer & Wholesale
Tell us about your business and your interest in becoming an authorized dealer.