Warranty

LAVA HEAT ITALIA

PRODUCT LIMITED WARRANTY

Lava Heat Italia (“Vendor”) warrants to the original retail purchaser of this heater and to no other person ("Customer"), that if this heater is assembled and operated in accordance with the printed instructions accompanying it, then for a period of 1, 3, 5 and 10 years (depending on the model) from the date of purchase for residential use and one (1) from the date of purchase for commercial use, all parts in such heater shall be free from defects in material and workmanship. Vendor may require reasonable proof of Customer's date of purchase from an authorized retailer or distributor. Therefore, Customer should retain your original sales receipt or invoice. This limited Warranty shall be limited to the repair or replacement of parts only, which prove defective under normal use and service and which the vendor shall determine at its reasonable discretion upon examination to be defective. Before returning any parts, Customer should contact Vendor's customer service department using the contact information listed below (E-mail is most effective manner). If Vendor confirms, after examination a defect covered by this limited warranty in any returned part, and if Vendor approves the claim, Vendor will replace such defective part without charge. Customer must prepay all transportation charges relating to part(s) and or product(s) only.

The limited Warranty does not cover any failures or operating difficulties due to accident, abuse, misuse, alteration, misapplication, improper installation or improper maintenance or service by you or third party, failure to perform normal and routine maintenance on the heater, shipping, damage, normal adjustment to the burner, damage or repairs related to insects, birds, or animals of any kind, and damage due to weather conditions as set out in this owner’s manual. In addition, the Limited Warranty does not cover damage to the finish such as scratches, dents, discoloration, rust or weather damage, after purchase. The limited Warranty is in lieu of all other express warranties. Vendor disclaims all warranties for products that are purchased from sellers other than authorized retailers or distributors of Lava Heat Italia. AFTER THE LIMITED WARRANTY PERIOD, VENDOR DISCLAIMS ANY ABD IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FURTHER,

VENDOR SHALL HAVE NO LIABILITY WHATSOEVER TO PURCHASER OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. Vendor assumes no responsibility for any defects caused by third parties including freight carriers.

Vendor does not authorize any person or company to assume for it any other obligation or liability in connection with the sale, installation, use, removal, return, or replacement of its equipment, and no such representations are binding on vendor.


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Date of Purchase:

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VENDOR CONTACT INFORMATION:

Lava Heat Italia
5999 MALBURG WAY
VERNON, CA 90058
1-888-779-5282 
CS@LAVAHEAT.COM (CUSTOMER SERVICE) WWW.LAVAHEAT.COM

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