F.A.Q

Product Availability

All orders are subject to product availability. If an item is discontinued at the time you place your order, we will notify you. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction. The lead times listed on product pages are estimates only and not guaranteed. Orders may be cancelled if shipping and billing addresses do not match. Items must be shipped to the billing address of the credit card used

Do I have to pay shipping

Yes, there is no benefit on shipping charges. Visit Delivery & Returns for more information on shipping fees. Most items will be shipped via LTL or Priority Mail (USPS). Delivery of items that require special handling may be arranged through our customer service.

Are the prices the same on your website as in your stores

We make every attempt to have consistent pricing throughout our stores, our catalog, and our website. In the event you find a discrepancy in pricing, please contact us at info@lavaheat.com

How can I get a hold of a real person or get a question answered

To receive a personal response, contact us at cs@lavaheat.com

 

Warranty is valid from the date by purchase to the original purchaser only. Proof of purchase (original sales receipt including purchase date) is required. Photos or inspection may be required.battery1920x1080.jpg

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